Question 1

Does this have 2 year warranty?

Accepted Answer

They won’t even replace mine and it hasn’t been a year! They want videos uploaded to google Drive and I guess they want to diagnose the problem for me to fix myself IDK. They said the following-
“Based amazon and our company's warranty policy, we could only give customer full refund for the product ordered less than 1 month ago. Since your product was bought more than 11 months ago, we can't arrange return and refund for it.”

Question 2

How does it know not to mop carpet?

Accepted Answer

We are sorry to tell you the device could not recognize the carpet and leave it away with mopping module installed. I'm afraid you need uninstall the mopping module before cleaning the carpet.

Question 3

I've had an S6 for a day now and am impressed with it. I'm still unclear on how to set up zones on the first floor of our home. Can anyone help?

Accepted Answer

First you find a place for the base station. Follow the directions exactly. Next install the app. Then you have the S6 vacuum the entire floor. It can not go up or down stairs. You can pause it while it is doing this to make sure  it will do the entire floor. When it is done it will have a map of that floor. Now is when it gets difficult. Making your map into rooms is not a friendly matter. Even though I have some rooms, I usually use the zone feature. Our main floor is all hardwood flooring so it all gets mopped. Use the middle fan speed. It does a much better job. As far as mopping, the so called filters are a joke. They  are what regulates water getting to the mop. They work once or twice then nothing. So I wet the mop cloth and turn it loose. Areas that get a lot of traffic and dirt need up to 3 cleanings before the mop comes back clean. So I pop off the mop attachment , use a weak soap water mixture and clean the cloth right on the attachment. Rinse it well, use the palm of my hand to push excess water off the mop cloth, then reattach it and hit clean. On areas that don't get that abuse, just dampen the mop cloth once in a while with a spray bottle. Works like a charm. Our floors have never looked so good. Our upstairs is all carpet. We haven't attempted that yet. Setting things up is the biggest drawback. Find YouTube videos rather than the manual. Even with its short comings we love our S6.

Question 4

Can you purchase an automatic dump bin separately?

Accepted Answer

Hi，
Thank you for your question. Please check another model Q7Max+ if you needed the auto emptying function. The purchase link of Q7Max+ : https://www.amazon.com/dp/B09NNF5RHN?ref=myi_title_dp

Brand	roborock
Model Number	Q7 Max
Colour	White
Product Dimensions	40.64 x 38.1 x 12.7 cm; 3.63 kg
Voltage	120 Volts
Auto Shutoff	Yes
Noise Level	67 dB
Runtime	3 hours
Compatible Models	Smartphones, Amazon Echo, Google Home
Special Features	Lidar Navigation with 3D Mapping, Works with Alexa, Voice Control, Powerful 4200Pa Suction, Combined 470 ml Dustbin & 350 ml Water Tank, Vacuum and mop simultaneously
Item Weight	3.63 kg

roborock Q7 Max Robot Vacuum and Mop Cleaner, 4200Pa Strong Suction, Lidar Navigation, Multi-Level Mapping, No-Go&No-Mop Zones, 180mins Runtime, Works with Alexa, Perfect for Pet Hair(White)

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