would this be strong enough to pick up bottles of fabric softener pellets that fall behind the washing machine

It’s not so much a question of being strong enough; rather, it’s the design of the “grabbers” that might be an issue. This model seems to work best with smaller objects. If you could get the “grabbers” or “jaws” around the handle of the fabric softener bottle, it would be strong enough. It is well made. I own several grabbers, and each one is better at picking up certothimgs. For ex., one of mine is very good for picking up coins that fall on the floor,but it would’ve useless at picking up a fab soft bottle. This partiodel is good for picking up articles of clothing and other small items. The jawsjust don’t open up all that wide. But it is a quality item.

Yes, it folds in half. But that puts tension on the nylon cord that runs down the interior of the grabber, so I wouldn’t advise folding it a lot.

Mine broke after a month. How do contact customer support to make a claim?

You can always click on the seller (ProcellaTech) underneath "Add to Cart" with a Blue Link, then you go to their page and at the top should be a clickable button to contact them. I checked, and this works on both the browser and the app on my phone. This is 🌟 Always🌟 worth trying, even if you have issues past the return date and beyond. Good luck 😊

How do you take advantage of the warranty?

I jus call amazon and they help me :-)

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🦾 Grab life’s little challenges with PowerGrip precision!

VERSATILE REACH - 32-inch length with wide jaw tackles everything from coins to garden debris.
ERGONOMIC TRIGGER - Smooth, low-effort trigger reduces hand fatigue during extended use.
COMPACT PORTABLE - Foldable steel cable design fits easily in bags or drawers for on-the-go use.
MAGNETIZED PRECISION - Integrated magnet lets you effortlessly pick up small metal items.
UNMATCHED GRIP POWER - 96 textured rubberized grip points ensure no slip, every time.

The FitPlus2024 Upgrade PowerGrip T9 is a 32-inch foldable grabber tool featuring a durable steel cable and 96 textured grip points for a secure hold. Equipped with a built-in magnet and wide jaw, it’s designed for effortless picking of various objects, making it ideal for elderly assistance, gardening, and everyday reach tasks.