Question 1

After replacing the old filter with this purchase the light is still blinking red and sounding. Is there a reset or something for it

Accepted Answer

Press and hold the button for the filter that was replaced for 5 seconds. The system should beep when it is reset.

Question 2

My pp filter needs to be replaced but do they sell them individually?

Accepted Answer

Hi,

Thank you for contacting us. 
Truly sorry, due to the severe congestion at US ports, the new shipments cannot arrive at warehouse on time, hence the delay is longer than anticipated.

If you have not placed any order yet:
The filter will be available soon, could you please monitor this link and place an order by then? Thank you.
TSPP:
https://www.amazon.com/dp/B08CRC66JK

You can also leave your email address to get notification once they are back in stock:
Guide:
https://streamable.com/w48mig
Leave your email via:
https://www.waterdropfilter.com/collections/waterdrop-undersink-water-filtration-system/products/6-months-lifetime-wd-tspp-filter

If you have contacted us via email but received no reply, please check the Spam/Junk Folder first. Thank you.
If you have any other inquiries, please feel free to contact us.
1-888-352-3558 (8:00 AM - 5:00 PM PST, Mon - Fri).
Kind Regards
Mia Lauren　
Customer Service Rep

Question 3

Does anybody know where to find replacement pp filters for the tsu?

Accepted Answer

Hi,

Thank you for contacting us. 
Truly sorry, due to the severe congestion at US ports, the new shipments cannot arrive at warehouse on time, hence the delay is longer than anticipated.

If you have not placed any order yet:
The filter will be available soon, could you please monitor this link and place an order by then? Thank you.
TSPP:
https://www.amazon.com/dp/B08CRC66JK

You can also leave your email address to get notification once they are back in stock:
Guide:
https://streamable.com/w48mig
Leave your email via:
https://www.waterdropfilter.com/collections/waterdrop-undersink-water-filtration-system/products/6-months-lifetime-wd-tspp-filter

If you have contacted us via email but received no reply, please check the Spam/Junk Folder first. Thank you.
If you have any other inquiries, please feel free to contact us.
1-888-352-3558 (8:00 AM - 5:00 PM PST, Mon - Fri).
Kind Regards
Mia Lauren　
Customer Service Rep

Question 4

If I can not twist off the old filters,what should I do?

Accepted Answer

Hi,
Thanks for choosing our TSU/TSC product.

Attached a video guide for you, thank you.

If you have contacted us via email but received no reply, please check the Spam/Junk Folder first. Thank you.

If you have any other inquiries, please feel free to contact us.
1-888-352-3558 (8:00 AM - 5:00 PM PST, Mon - Fri).

Kind Regards
Mia Lauren　
Customer Service Rep

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Waterdrop Undersink Replacement Water Filter Compo Pack, 2PP+CT

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