Glowforge Pro Laser Cutter and Engraver Machine with 45W CO2 Laser - Ultimate Power Laser Engraver with Cooling for Fast Laser Engraving on Wood, Leather, Metal, and Stone

I received my Glowforge on time and it was well packed with some external damage to the box but everything inside was perfect. The setup was straight forward and I was able to print the good measure test key chain within about 15 minutes of removing the Glowforge from its box and putting it on its stand. So far I have made several things with my Glowforge and each project has turned out as expected and I’m quite pleased with the quality of the results. Laser technology gives very professional results with no saw dust! Yay!Included with my Glowforge was a selection of materials, (Glowforge calls them proof grade) which will get you started. I have since ordered some 3mm Baltic birch plywood from Amazon and it is working well for me using the maple plywood proof grade settings. The advantages of buying proof grade materials from Glowforge is its guaranteed to work well with your laser cutter and the settings are automatically selected for you via a quick code decal read by the camera. I recommend proof grade materials when first starting, but you can use your own materials which is what I do. As long as you stay within reasonable parameters you’ll have a pleasant cutting experience with other materials.The web based software has worked well for me and I have not experienced any crashes or print failures as a result of the software. You will need a reliable internet connection.Some people, including myself have complained about the lack of a fully implemented customer support system. As of right now, support is limited to email and the user forum. I have dabbled in the forum a little and for the most part have found the other users to be friendly and helpful. The user forum appears to be actively used and there is a wealth of information. I recently had an email conversation with a marketing manager from Glowforge who assured me, customer service is important to their company and this is something they will have fixed soon. Fortunately, I have experienced zero problems with my Glowforge and I’m almost at the point where I can say, I have full confidence in the product. I’m sure I’ll get there.As for the build of the product it feels very solid and has a premium look and feel to the construction and presentation. Nothing about it feels cheap, loose or as if it will easily break. The Glowforge plus, the model I have is sold as a consumer hobby grade laser cutter, but I see no reason why a small business couldn’t use it in a professional capacity as long as you weren’t running it all day everyday. That might be asking too much of it, but for regular one off customer jobs, I think it would be fine.Things to consider. 1 price. I don’t care how much or little money you have $4,300 including tax is expensive. You could buy a top of the line, take your pick of brand, washer and dryer for considerably less money. 2 size. This laser, while not huge, is going to need its own dedicated table or stand. 3 noise. I would say it’s louder than I was expecting about as loud as our vacuum cleaner. 4 smell. There is going to be odors from the cutting process and of course you definitely need a way to vent the smoke and fumes created by the Glowforge. Is it excessive? No, not enough to concern me, but I have a funny story. I live in a detached home with the typical track home distance between my house and my neighbors. The first time I used my Glowforge to cut anything, I suddenly got a text message from my neighbor checking to see if everything was okay because he smelled a funny odor and saw strange smoke coming from our house. I was worried at that point if I was going to have issues with my Glowforge use bothering my neighbor. Not something I want to do and it was disheartening after laying out all this money for my Glowforge and seemed I was having issues already. But turned out okay and he assured me it was fine he was just concerned. I made him and his wife a personalized Christmas tree ornament and he’s been happy ever since. So yeh, there’s gonna be smells. Plywood smells like a campfire, leather, I find is the worst and to me smells like burnt hair. I’ve been told acrylic smells awful, but I don’t have any experience with that so far.Overall I’ve been very happy with my Glowforge and knowing what I know now about it, yes, I would still buy it again. This of course all depends on how well the product holds up over time. It comes with a one year warranty for the pro and plus model. I bought the square trade 3 year extended warranty because it was only an extra $44 so why not. One last thing to note, when you get your Glowforge be sure to save all boxes and packaging materials. Glowforge will need to be repacked if you need to send it off to be repaired and the company charges $250 for a set of replacement boxes and packing materials. Yes, you read that right.So if you do decide to buy your own Glowforge, I think you’ll be just thrilled with it and you’ll hopefully have a pleasant buying experience as I did. I’m glad to see the Glowforge is now available to buy on Amazon. I’ll update this review if there are any issues or unexpected circumstances that change my opinion of this wonderful laser cutter. Thanks for reading.

This entire company is one misleading thing after another. You are required to use a web based app that connects your device remotely to their system. On a basic level that is just a privacy and security concern. Without an internet connection you have $6000 paperweight. This is not advertised or even mentioned in any materials I have seen. It’s not compatible with third party software like lightburn. They do not have an “app” that you can use without going to their website. Which means anything you upload is available to them. I am just not okay with only finding this out after I spent a ton of money to get this laser. If it was an app from inside my own network it would be fine. There is no reason this should work like this other than as a means of accessing your network. I have what equates to a $6000 coffee table now. I didn’t open it until it was past its return date. Called tech support and they have no way to correct the issue. Buyer beware. If you are running a business or just want a secure network. Do not buy this device. It’s useless.

When I discovered that I could purchase the Glowforge on Amazon with Prime shipping, I was pretty surprised, yet excited. Low and behold, two days later I had a gigantic package at my front door. After reading a few of the top reviews I am going to avoid commenting about the excellent packaging, ease of getting it set up, and all of the nice freebies that come with, and am going to comment on some of the other aspects left out.One of the best parts about the Glowforge is the ability to switch between proofgrade and non-proofgrade materials. Proofgrade materials are materials that have been tested, approved, and sold by Glowforge that are guaranteed to be cut and engraved without any danger of fire or destruction of your Glowforge. They range from draftboard, hardwood, acrylic, leather, etc. and can only be purchased from the Glowforge store. They are also preset in the Glowforge design software so you don't need to adjust any of the more in-depth settings. Non-proofgrade materials are materials not approved by Glowforge and are only to be used at the discretion of the person using the material. You can create your own presets in the design software to accommodate these materials but there is a higher risk that they can burn or catch fire while being cut. They extend the Glowforge's possibilites to new territories by being able to use food, rubber, linoleum, and metals.Another amazing feature is I am able to use my own software (Adobe illustrator) to create anything that I want to cut. Although Glowforge uses its own design software, it is quite limited in terms of what I can do compared to other vector software. That being said, I do not enjoy having to export my files to the Glowforge software in order for it to be cut. This software can only be accessed through their website, making editing and designing a pain if you have any sort of lag, or if you need to undo any adjustments. It's best to design externally from their software, import, and then cut. I am not sure why they don't have an option for downloadable software, but I wish that would be added.One last thing that I think needs to be stated is Glowforge's ability to scan a drawing, and directly cut it, is amazing. Not many laser cutters offer this ability, making this machine of the best in terms of usability for people who have little experience with laser cutters.All of this being said, I do think this machine requires some type of background knowledge of design, software, and materials, along with lots of patience. It's going to be very difficult to solely rely on the Glowforge software to design everything you want, or only relying on Glowforge's personal library of designs (that you need to pay for per use or use indefinitely), and it is certainly not going to be worth it. You're going to need access to, and experience with vector software to make the $4,000 price tag worth it. If you don't have experience with materials you can use the ones provided by Glowforge, but the cost is going to rack up quickly. If you have a basic understanding of materials, specifically how they react to heat and what they are composed of, then you should have no problem with branching outside of proofgrade materials. Last, but not least, patience is going to be key in experimenting with what you can and can not achieve with glowforge. You're going to find yourself adjusting settings, materials, size, and designs in order to create everything you want.