Aluminum Dish Drying Rack, ROTTOGOON Rustproof Dish Rack and Drainboard Set with Drainage, Utensil Holder, Cup Holder, Compact Dish Drainer for Kitchen Counter Cabinet Saving Space, 16.5"x11.8", Black

Q: My sink edge is 1 inch and quarter higher than counter. Is drainage channel fit okay?

Hi, because the height of the drain tray is 1.77", it will fit your counter perfectly, hope it can help you.

Q: What is the extra flat tray for?

The black tray is for under the tray to catch water. It even has a spout to let the water run back into the sink. I Love it!!

Q: Is there anyway to email the company about a broken piece?

1. Go to the product page, and you can see “Sold by PHILWIN (seller name)”. 2. Click the “PHILWIN”, then you can see a “ask a question” button. 3. Click the “ask a question” and you can contact us about your issue with your order number.

Q: Does the cutlery holder fit inside the tray? It looks like it will fall short so, water will land on the counter. Defeating the purpose. Thanks

The cutlery holder has drainage holes on the side nearest the rack, so it doesn't usually drip on the counter. However (at least the way I have it setup with cutlery and glasses at opposite ends), one needs to have the rack centered on the tray. It is possible, if rack is off-center, that either the glass holder or the cutlery holder will miss. Most of the time it is NOT a problem. Because each part is moveable, it is theoretically possible to put the cutlery holder inside the rack, but that eats into the room for other dishes.