Complete Protect: One plan covers all eligible past and future purchases on Amazon

I enrolled in Complete Protect to cover multiple Amazon purchases, and the biggest benefit has been the peace of mind. Knowing that one plan can cover both past eligible items and future purchases takes the guesswork out of deciding whether to add protection at checkout every time. Once it’s set up, it just sits in the background doing its job, which makes it feel practical rather than pushy. What I like most is how streamlined it feels. Instead of juggling different warranties or trying to remember which items are covered, everything lives under one plan that’s easy to manage. For frequently ordered items or households that buy a lot on Amazon, it feels like a smart, low-effort way to protect purchases without overthinking each one.

This was super easy to file a claim. This was for a chlorinator for our pool. It worked for 6 months and went out. I filed the claim and printed the form. Dropped it off at ups. It got there in about 4 days. They attempted repair but could not. Had my refund applied in a gift card within 3 days. I am very pleased.

On March 9th 2024, I purchased a MCombo Lift Chair costing $785. On the same day, through the same Amazon account (my PERSONAL account since I also have a business account), I purchased an Asurion Complete Protect policy at the cost of $16.99 per month plus taxes. About one month ago, a problem arose with the chair that required me to make a claim using the "Complete Protect" policy that I had purchased for that very item. The claim was initiated on January 1st, 2025 - On January 3rd, I received an email asking me for photographs showing the damage for which I was making a claim. I sent those photographs via email to the address provided on January 6th. On January 27th, having not received ANY response from Asurion, I contacted them via phone and was told that my purchase had been made with a business account, that it was being used for business purposes, and was therefore not covered. I assured the Asurion Representative that it was most certainly not a business use, and that the chair that I was claiming for had been purchased because I had extensive shoulder surgery done that made it impossible to get in and out of bed. After speaking (unsuccessfully) with the Asurion Rep, I then contacted Amazon Customer Service. I spoke with an Amazon Customer Service Representative on the phone who confirmed that I had in fact used my personal account to purchase the chair and the Asurion Complete Protect policy. That representative went on to send a message to Asurion on my behalf confirming that the purchase was for personal use and not business use. Asurion responded, asking me to call them with the order number for the Asurion purchase. The number I gave was the exact same order number on my order history, however, the Asurion Rep could not find it. I was finally able to discover that the order number in Asurion's system was entirely different and isn't even in the same format as an Amazon order number. Upon the Asurion representative finding my plan, she informed me that the chair was listed as being purchased for business use (despite Amazon confirming that it was NOT) but that I should give them "a couple of business days" to resolve the issue. Five business days later, still no response and so I called them again (Yesterday - February 1st 2025)... Lo and behold, I got the same crap yet again... the purchase was listed as business use and was therefore being denied, but she promised to remove the business use commentary and put the claim through again. Today, February 2nd, I called Amazon yet again to escalate and had to call THREE times because the first two calls resulted in me finally being connected to an Asurion representative (two different reps) and each time, the Asurion representative hung up the phone as soon as my name was mentioned. It has become clear to me that the Asurion "Complete Protect" policy is a SCAM - they will NOT take care of your issue, regardless of how long you've been paying. I have been paying every month since March 9th last year - so they've received over $170 from me thus far, with zero other claims, and if I am able to cancel right now, I will only receive $16.99 back. All I want, is the chair that I purchased the policy for coverage of, to be repaired or replaced. Asurion are NOT helping, and are actively avoiding contact. At this point, I am considering legal action against Asurion for fraud - perhaps even a Class Action. I'll wait and see if my issue gets resolved within the next 10 days or so.

I had a very easy and fast time getting my product taken care of and a refund on the product. With in a few days I had got my refund and reordered the product (Show 8 video to connect my ring cameras with))

I always hesitate purchasing protection plans, but this one was well worth it and the best purchase. It took a little time to get the right customer service agent, but I finally was able to get exactly what I wanted with a repair for a laptop screen that had shattered when dropped. The process to ship was extremely quick and easy; and the time it took for the repair was fast and efficient - I even received it before Christmas! It was such a phenomenal surprise and Asurion kept great communication throughout the whole process.

I have used Asurion in the past with other companies and have always been completely satisfied. Because of that experience, I purchased Asurion Complete Protect through Amazon a little over a year ago. Given how much I shop on Amazon, it felt like a no-brainer—and I’m very glad I did. I recently had to file a claim for an electric scooter I purchased for my granddaughter for Christmas 2024, and Asurion handled the process quickly and efficiently. The claim was processed expeditiously and without hassle. Thank you for making the experience so easy and stress-free.