Question 1

Are these colored? i hooked it up and they are black and white.  how do i or can i fix this.

Accepted Answer

The day vision on this camera is color and night vision is black and white.
Regarding this issue, please contact our technical support, they will help you, please don't worry.
This is the way to service touch:
1. To get faster technical support, you may also contact us via ANNKE live chat.
ANNKE live chat is available from 4:00 am-10:30 am, Monday to Friday, (Eastern Standard Time, UTC−5) on this website: https://helpchat.annke.com/live/
2. Email Support:
support@annke.com

We are always here to provide 1-on-1 support to you!

Question 2

I need to replace the receiver antennas can i use 4g antennas?  i have the annke model n441b1t

Accepted Answer

Sorry, the camera doesn't work with your receiver, would you please give us the more detailed information for the annke model n441b1t via Amazon message? Then we will check if we can recommand a suitable one.

Question 3

Is it compatible with Samsung  sdh-b70441?

Accepted Answer

According to the your information, we did not find some data in the internet, so we could not make sure of the compatibility.
The camera can work with the 2MP DVR or above 2MP DVR, and supports TVI signal format.
If your DVR meets the resolution and signal type, the camera can work with your DVR.

Question 4

How can I claim warranty for my camera that stopped working within the first year of purchase?

Accepted Answer

Don't worry, we are willing to offer the aftersale solution warranty after confirming the issue. Would you please contact us to make a confirmation?

This is the way for service touch:
1. Call us at +1 833 717 0187, +1 833 717 0187 Free Call for the US and CA
Toll Calls in Other Areas
8 am - 8 pm, EDT, Weekday
Language: English, Spanish, German

2. Start a live chat with ANNKE experts at https://static.zdassets.com/web_widget/latest/liveChat.html?v=10#key=annke.zendesk.com， available during 5:30 pm - 8:30 am, PST, Weekday.
3. Email Support:
support.annke.com

We are always here to provide 1-on-1 support to you!

ASIN	B075F7MFZS
Alert Type	Motion Only
Antenna Location	Outdoor Security
Best Sellers Rank	#299 in Bullet Surveillance Cameras
Brand	ANNKE
Built-In Media	1X 1-to-4 Splitter Cable, 4X 1080P Wired Cameras, 4X 60ft BNC Cables, Instruction Manual, Power Adapter
Color	White
Compatible Devices	Cameras
Connectivity Technology	Wired
Control Method	Remote
Customer Reviews	4.4 4.4 out of 5 stars (948)
Effective Video Resolution	2 mp
Field Of View	92 degrees
Focus Type	Manual Focus
Form Factor	Bullet
Frame Rate	30 FPS
Indoor Outdoor Usage	Indoor, Outdoor
Installation Type	Screw In
Item Dimensions	13.62 x 9.84 x 3.54 inches
Manufacturer	ANNKE
Model Name	C51EF
Model Number	C51EF
Mount Type	Wall Mount
Night Vision	Night Color
Night Vision Range	100 feet
Number of Channels	4
Number of Items	1
Other Special Features of the Product	App Control, Image Sensor, Night Vision, Video Recording, Weather Proof
Photo Sensor Resolution	2 mp
Photo Sensor Technology	CMOS
Power Source	Battery Powered
Room Type	Bathroom, Bedroom, Classroom, Hallway, Kitchen, Living Room, Office, Study Room
Specific Uses For Product	Surveillance
UPC	712971013452
Unit Count	1 Count
Upper Temperature Rating	60 °C
Video Capture Format	MPEG-4
Video Capture Resolution	1080p
Video Encoding	H.265
Viewing Angle	82.2 degrees
Waterproof Rating	IP66
Wattage	12 watts
Wireless Technology	Wired
Zoom Type	Digital Zoom

ANNKE 4-Pack 2MP/1080P 1920TVL Analog Outdoor Security Camera Kits, White | HD TVI Add-on Wired CCTV Bullet Cameras, Smart Dual Light, IP67 Weatherproof Housing, Digital WDR, Home Surveillance

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