Question 1

Does the water gush out like a real fountain or flow gently? I need something more subtle or my cat won't use it.

Accepted Answer

During routine maintenance cleaning of the pump there is a face plate you remove (pops off easily).  Underneath is a flat plastic piece with a small 'gate' in the center the water comes through.  There is a small adjustable slide on that gate that regulates water flow.  I leave that gate wide open on my pet's drinking fountain.   A good resource to view is a youtube video by the company that markets the fountains:  Pioneer Pet Raindrop Fountain Pump Maintenance 101

Question 2

Is there a warranty for the pump motor?  I received this fountian in early August and the pump is no longer working.

Accepted Answer

We have found that the impeller which is held in by a magnet can become off balance. There is a quick fix for this problem. If you look on page 9 & 10 of your manual there are instruction on how to take apart the pump. If you no longer have your manual you can go to www.youtube.com and search for Pioneer Pet Pump maintenance and they will show you how to take apart your pump. When you do this and remove the impeller after you put it back in give it a few spins this will help it stay in balance. You should be doing this once a month when you change your filters. If this does not fix the problem please contact us at 866-317-6278 or email tina@pioneerpet.com and we can help troubleshoot the issue that you are having.

Question 3

I see a few posters have recommended distilled water. Why distilled?  Don't you mean filtered water?  Doesn't distilled water have a funny taste?

Accepted Answer

I use the same filtered water to fill it as I drink. I have a Pur filter on my facet which makes the water taste fine. It's the same filtered water I drink and the same filtered water my dog drank before I got the fountain. So when the filter died, I didn't bother replacing it since I only add good water and replace it regularly.

Distilled water? I wouldn't want to have to drink that so I wouldn't expect my buddy to drink it either.

Question 4

How frequently do they recommend to change the filter?

Accepted Answer

The filter should be changed 1 time per month if you have 1-2 animals and more often if you have more than that.  If you have any questions, please contact us at tina@pioneerpet.com

ASIN	B0037NKDSG
Additional Features	Alcohol-Free
Animal Water Dispenser Form	Fountain Water Dispenser
Best Sellers Rank	#14,871 in Pet Supplies ( See Top 100 in Pet Supplies ) #69 in Dog Fountains
Brand	Pioneer Pet
Brand Name	Pioneer Pet
Capacity	1.7 liters
Color	Stainless Steel
Customer Reviews	4.0 out of 5 stars 8,590 Reviews
Dog Breed Size	Small
Global Trade Identification Number	00898142002231
Included Components	Replaceable Charcoal Filter, Stainless Steel Drinking Fountain
Indoor Outdoor Usage	Indoor
Item Dimensions L x W x H	11.75"L x 9.75"W x 4.25"H
Item Type Name	Pet Fountain
Item Weight	2.5 Pounds
Manufacturer	SmartCat
Manufacturer Part Number	6023
Material	Stainless Steel
Material Type	Stainless Steel
Model Number	6023
Pet Type	Cat, Dog
Power Source	Battery Powered
Product Dimensions	11.75"L x 9.75"W x 4.25"H
Target Species	Cat
UPC	898142007953 898142002231
Unit Count	1 Count
Voltage	12 Volts
Warranty Description	2 Year Manufacturer

Pioneer Pet Stainless Steel Fountain Raindrop Design , 60oz

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