NGTeco Cloud Time Clock for Small Business, Real Remote Access, 4-in-1 Mode

the product is good custermer suport is good i talk with joseph he is very helpfull thank you

I had difficulty with the setup initially, but I called customer support and did not have to wait any significant length of time. Joseph helped me with the setup and was very kind and patient in guiding me through the setup which was surprisingly easy. For a cloud based system I thought there would be port configuration and a significantly difficult IT setup but once guided, the setup was phenomenally easy. I would easily recommend this device given this level of support.

great customer service! Leo was super helpful and patient!

Don't buy this if you intend to keep track of employee work hour / timecard simple (buy the ngteco non-cloud versions instead, those are actual complete and usable product). This is NOT really a device for small business unless the business has strict enforcement on shifts. -It is missing critical features when compared to the non cloud older models. -Synchronization between the attendance and timecard broken at the time this post is written. (9/29/24). For one reason or another, the development of the web/mobile app feels rushed/incomplete. You can't edit anything related to the punches. You can create punches, timesheet, shift schedule, but you can't edit any of them. It feels like they never talked to any small business owner on what they actually need, and never bothered to look at what features the older models has, which has pretty much all the basic/critical features covered. Pro: - multiple device management - organization management (person/department/site/time zone) - good cloud update, punches are instantly reflected in the webpage - you can manage user and devices from web page/mobile device - can setup automatic email report at daily/weekly/month frequency ( BUT NO BIWEEKLY) - responsive/clean UI Con: - device needs to connect to internet, you can only access/manage records from mobile/webpage (older model can be managed via device screen/mobile) - you must add user, add timesheet, assign user to timesheet (aka setup shift), assign to device, before they can clock in. small business using only 1 device don't need this kind of complication. If you mess up, good luck having them show up in the timecard. - can't delete/modify punch - timecard management is buggy, punch doesn't always show up, date selection doesn't work properly either - timecard doesn't always synchronize after attendance punch is updated

Mr. JOHN provided excellent service from start to finish. He was professional, punctual, and very knowledgeable about the system. He took the time to explain everything clearly and made sure the setup was completed properly and working as expected before leaving. What stood out most was his attention to detail and willingness to answer questions without rushing. His communication was clear, and the entire process was smooth and stress-free. I would confidently recommend Mr. JOHN to anyone looking for reliable and professional service.

I called customer service and spoke with John. Lots of instructions on how to set up the device but not much on what to do once the device is set up. John was very helpful and walked me through all of the questions i had.

I was having trouble navigating the system but Jisrph was very helpful and now I understand it much more clearly! Thanks Joseph!

The timeclock works well, easy to enter new staff, facial recognition works every time but the attendance software is not as good as the Time and Attendance clock we had previously. I did not go with them because I wanted the facial recognition. The prior machine had an actual attendance report for each employee and I entered the start date of the payroll and never entered a date again - this program sends all of the data to excel for you to sort and filter yourself. I preferred for it to be done for me. The instruction for setting up the time clock was easy but setting up the timesheet, schedules and shift was difficult with little instruction - One saving grace is their fabulous support team - I have spoken to several in the past 2 months, most recently Joseph, he was pleasant, knowledgable and sooo helpful!

Clock completely shut down twice now, only about 6 months old. First time it rebooted it wont let admin access it had to call support to get it rebooted remotely by them. Just shut down again a couple weeks later. Says Admin "access denied" even though admin acess is set up online. Will need to retrieve it from site and have to get it rebooted again. Which means manual sign ins for a few days. Defeats the purpose of remote access as payroll is off site.