ALEKO 16x10 ft Motorized Retractable Patio Awning, Remote Control Electric Motor & Manual Crank, LED Lights, UV-Protected Fabric Canopy Shade for Deck, Backyard, Porch - Black

I have only had this 12x10 awning installed for about a month now, but only time will tell on how durable it is. It is very well made and looks great. Assembly was a little challenging, but with the video, I was able to get it assembled and installed. It was a missing center support bracket and customer service was great at getting me the parts.

UPDATE: nothing has changed from the below. Aleko has no solution for the problem yet they won't give me a refund. They sent a new spool (which is not the problem) and a new front bar (which is bending bc of the problem, so this new one will just bend too since the problem is not, and cannot, be fixed. I'd give zero stats if I could. AVOID ALEKO.This review is for the 16 x 10 awning with the half-cassette covering. This is specific to the half-cassette option, but not the one without the half-cassette (which is a covering for the awning canvas when it is retracted to protect it from the elements). The spool which the awning canvas wraps around when retracted sags in the middle due to lack of support in the middle. This causes the canvas to gather & bunch up as it retracts when closing the awning. This, in turn, creases the canvas as it rolls up and creates tension towards the middle, and this causes the end-frame to bow upwards (bend up) and creates tension on the arms, so the unit cannot be fully closed. I have worked extensively to attempt to resolve this with Aleko customer support, and while they have been responsive, the suggested resolutions to the problem have been ineffective and has taken over two months (so far). According to Aleko "the sagging could be caused by lack of a center support"...but, "since this is a half-cassette model it does not have a center support roller." They instructed me to adjust the pitch of the arms to compensate for it and/or to re-roll the canvas around the spool to tighten it up, but neither of these fixes made any difference (nor did any other suggestions made by Aleko). It is very clear to me (and I have a mechanical engineering background), that something to support the center of the spool would help, but it seems that the half-cassette version does not allow space for the center support that they provide for the non-cassette version. It makes me think that the half-cassette version should not even be offered for sale. Buying two smaller (like 8 foot awnings) with half cassettes would be the work-around for this, since those spools are shorter and would not require center support. I will provide a picture that shows the sagging, if I can. I am in the process of attempting to return it for a refund since the problem cannot be resolved and this product has a clear design flaw. I will update this after I work with Aleko on a refund or at least some money back on my purchase, which I am only willing to accept because it was such an effort to install it and has taken two months of back & forth with Aleko to try to fix it. Quite an investment in my time and effort, which I would hate to go through again, and taking it down and repacking it will be no easy task.

I got the 20 foot version. I am fairly handy and the assembly took about 5 hours with my wife helping lift some parts. Attaching it to the wall was tricky as the wall brackets had to be in the correct locations to clear screws and bolts. I do not believe two people can hoist the 20 foot awning to the wall it took three of us. I gave it 3 stars because even with the adjustments for angle it slopes to low at full extension. The lighting also tangles with use of the hand crank.Update: By working in stages I got the slope problem resolved. I believe it would be easier to adjust the slope prior to assembling the awning arms to the main support. I have updated my review to 4 stars.

Worked out great but instructions not totally clear on a few areas, but figured out. Don’t remove safety straps on bars until after you mount it.

We have had this awning for about a month. It was easy to install and it works great. The problem is after 1 month the awning stitching is coming apart. What can we do and has anyone else noticed this problem?

Total rip off. Instructions are terrible and the unit failed the first day of operation. Would not retract. Plastic gears apparently stripped. Tech support was no help at all.

After getting quotes of thousands of $ I ordered a 13 foot Aleko awning. How hard could it be to assemble and install? I found out it’s not that easy and precautions must be taken not to damage parts while assembling and then adjusting it after installation. Aleko customer service was responsive in replacing damaged parts and walking me through adjusting the in/out travel. Take your time reading the sparse instructions, lay out all the parts, and think it through. I mounted on a ceiling beam which was an added complication. Finished installation looks good and works as it should.

I purchased this as a present for friends of mine and had it delivered directly to their house, asking them to notify me when it arrived so that we could get it assembled one day then mounted, adjusted and working the next day.I was extremely impressed with quality of ALL components, I think the only plastic parts were the awning end caps. I was originally concerned when ordering, that the cassette may be made of plastic, but was pleasantly surprised to see that that was heavy duty aluminum also.The assembly and installation went quite smoothly (make sure that you stay strictly to the assembly order in the instructions) and had it assembled, mounted and operating in 4-5 hours from the FedEx delivery (that's with an hour rain delay). I was very pleased with the quality, ease of assembly, ease of mounting, ease of adjusting extend/retract limits an ease of adjusting the pitch/angle.As an extra note, since the remote uses 433Mhz radio signal, I can program it into my Broadlink IR/RF hub and control everything with Alexa.Thank you guys so very much for making this one of the best online purchase experiences I have encountered (and I've made thousands). You can be sure that I will be back for future purchases and will be recommending to others.Very Many Thanks,Micah Stimpson