Question 1

Has anyone’s dog snapped this leash?

Accepted Answer

Within a month. I bought the one rated for up to 110lbs. My 70lb lab saw a feral cat and attempted to chase it. Leash was already about 80% extended and before I could even react, she ran out the remaining length. When the end of the lead arrived, the entire reel mechanism inside snapped and was jerked halfway out of the handle. Gave me enough time to grab the lead with my other hand and corral my dog, but the handle proceeded to just fall apart in my hand, completely ruined. I was less than thrilled when the product arrived, as it felt much less substantial/tough than my prior leash from Flexi that had lasted for 5+ years that I had bought at Petsmart (and only had to replace because we lost it). Disappointed. Went back to a Flexi, it's been great.

Question 2

why the blue and the white and orange one has a 2-year protection plan but not the white one What's the different?

Accepted Answer

Hello! The protection plans are not offered by us, it is a third-party who we are not affiliated with and we recommend you do not purchase any additional insurance or warranty. Our leashes have a 1-Year warranty directly through us. Thank you.

Question 3

I have 90 lbs mastiff mix. will this leash be able to handle her? is the hook strongly attached to the leash? tia

Accepted Answer

Hi, thanks for your question! The Large sized leash will be suitable for your strong 90 lb Mastiff mix. If you have any issues with the leash or if your dog breaks it because of pull, please get in touch and we will refund your leash.

Question 4

Do you have extra small size? The small one has a lot tension and my dog won’t run around freely since she felt the lease tension. Thanks!

Accepted Answer

Hello, we now offer an Extra Small leash - the "Tiny" TUG leash which is pocket sized! A link to it is below:
https://www.amazon.com/dp/B07X1STKVX

ASIN	B078SLM45M
ASIN	B078SLM45M
Best Sellers Rank	#393 in Pet Supplies ( See Top 100 in Pet Supplies ) #1 in Dog Retractable Leashes
Brand Name	TUG
Closure Type	Snap
Color	White
Customer Reviews	4.5 4.5 out of 5 stars (114,675)
Date First Available	January 2, 2018
Dog Breed Size	All, Large, Medium
Global Trade Identification Number	00864886000413
Included Components	Dog Retractable Leash
Item Dimensions L x W	192"L x 1.8"W
Item Weight	1.1 pounds
Item model number	T007-LW
Manufacturer	Tug Pet Products
Manufacturer	Tug Pet Products
Manufacturer Part Number	T00-LW
Material Type	Nylon
Model Number	T007-LW
Number of Items	1
Pattern	Solid
Pet Type	Dog
Product Dimensions	8.2 x 5.8 x 1.6 inches; 1.05 pounds
Size	Large
Target Species	Dog
UPC	864886000413
Unit Count	1 Count
Warranty Description	1 Year Warranty from TUG Pet Products. Warranty does not include damage from chewing, biting, or normal wear and tear. Does not cover misuse or abuse of the product.

TUG Original Retractable Dog Leash, 16 ft (Large, White)

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