Question 1

is this product tested on animals?

Accepted Answer

L'Oreal DOES test on animals.  They carefully word their policy to read something like, "...L'Oreal does not test on animals".  However, they have other agencies test their products out on animals for them.  Shame on them.  I will not buy anything L'Oreal for this reason.

Question 2

I use to  use dark ash blonde with highlights and it was perfect. i fear one shade down will be too dark and one shade up too light. suggestions?

Accepted Answer

When experimenting with new color always use a few pieces of hair to test results.

Question 3

I just used this 2 days ago and it is fantastic; I was a little shy with the highlighting; can I go repeat the highlighting process again?

Accepted Answer

Not with the open/left over chemicals and not on the same hair you highlighted. If you decide to do it, I would get a new kit and highlight hair that wasn't previously bleached with the highlighting part of the kit so it isnt damaged further. I loved this kit as well and just highlighted more each time I dyed every 6 weeks or so. I have taken a break after about 6 months of using the kit bc some of my hair that I always highlighted, like by my face, started to break. Just be careful with over processing.

Question 4

Why did my highlights using 8.2 turn out brassy, not light blonde?  I colored over gray/white hair.

Accepted Answer

Hi there! There are many reasons your highlights may be brassy. All hair darker than a light brown has red in its undertone which may be exposed during the lightening process. Factors such as how long you left the product on and your natural hair color can provide different results.  We recommend you try our EverPure Brass Toning Purple Shampoo to tone down the brassiness. For personalized hair color results, please call our experts at 800.631.7358 M-F 9am-7pm EST. We hope this helps!

Asin	B000KOJUJI
Best Sellers Rank	#91 in Hair Color
Item Model Number	CX
Manufacturer	L'Oreal Paris
Product Dimensions	6.3 x 5.79 x 3.08 inches; 11.36 ounces
Upc	071249200698

Couleur Experte 2-Step Home Hair Color and Highlights Kit, Chocolate Mousse

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