Ember Charging Coaster 2, Stainless Steel - for use with Ember Temperature Control Smart Mug

The charging coaster can become damaged (the little charging wires that make contact with the mug can break or get pushed down), so a replacement is occasionally needed. The company will also sometime replace the charger for free but it is nice to have an extra charging plate for different places in the house or office. Works well. Nice to have a variety of colours now.

Arrived with a US plug not a UK one. Product worked but Poor service not to make it clear that it was not fitted with correct plug.

I purchased an Ember mug/charger directly from Ember a couple of years ago for my wife. The mug works great and she loves it. At some point one of the pins on the charging coaster became depressed into the coaster. I was unable to fix it so I just got on Amazon and bought a new one. Now, within the warranty period, the same thing happened. The inner charging pin has depressed into the charging coaster and it does not work. So this time I got on Ember's web site and looked at support. Ember acknowledges the problem right on their support page. But they are no help. There is no phone number so I emailed them through their web site. I got an automated email in response asking me more questions. I answered them, sent them proof of purchase and hoped for the best. No response. A week later I emailed them again and asked them to get back to me. No response. I responded to an add on Facebook hoping they would see it and want to solve a customer issue. No response. So now I have a product under warranty that does not work and a company that does not care. I'm hoping this review might generate a response, but I am not holding out hope. If I hear from them I will update my comments. If I don't, I will do the same. But for right now, I would not recommend their product because of the company that DOES NOT STAND BEHIND THEIR PRODUCT. UPDATE: Heard back from them the same day I posted this. They wanted pictures of the coaster pins and the serial number on the bottom (which is unreadable). Sent that to them along with what I think of their customer service. Like I'm going to go through this crap for $30? But the mug, when it can charge is awesome. But it's expensive. That's why I am doing this. It's useless without the charger. I will update again when I hear from them next.

Works great! Excellent alternative to buying a whole new mug when my original charger died. Would also be great as an additional charger so you could have one at work and one at home. Love the copper color!

exactly as the original that i purchsed years ago