---
product_id: 43716454
title: "Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results"
price: "S$48"
currency: SGD
in_stock: true
reviews_count: 11
url: https://www.desertcart.sg/products/43716454-conversational-intelligence-how-great-leaders-build-trust-and-get-extraordinary
store_origin: SG
region: Singapore
---

# Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results

**Price:** S$48
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- **What is this?** Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results
- **How much does it cost?** S$48 with free shipping
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## Description

Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results: 9781629561431: Business Communication Books @ desertcart.com

Review: Why We Say What we Say and How to Manage That - I can’t think of any skill more important than communication to becoming a great leader or just a happy individual. Judith Glaser writes brilliantly about how our brains are triggered if we feel threatened, scared or on the other hand, we feel trust and security. She shows how we have our own world view of what’s right based on our own history and relationships. Combine that with the pressure of more responsibility, less time and you can see what happens when shortcuts are taken in communication and relationships based on bias. We can steamroll and force our worldview. We can flee or avoid, especially if we feel someone is a danger to our career or whatever we hold dear. Her explanation of how the brain works provides a great framework for understanding these motivations. But, what I found most intriguing and helpful, are her recommendations on how to elevate through questioning, understanding and other means to empathize and rebuild trust, the foundation of any great relationship. I highly recommend her book. Full disclosure: I’ve known of Judith’s work through her regular blogs on SuccessTelevision(dot)biz. I know you’ll enjoy her writing and stories, but this book also makes for a great reference if you’re training effective communication and leadership skills. And, while I first picked it up for that reason, I found it equally important for personal communication skills. Bravo, Judith, on your contribution to making us all a bit wiser and helping us to obtain one of the most important skills for improving human relationships.
Review: Ground breaking...A must read!!..... - This is a brilliant book- a must read for corporate and community leaders, employees, educators and families alike.... In coining the term "Conversational intelligence" Judith Glaser sheds light on the central role of conversations-their nature and quality- in promoting healthy, thriving societies, organizations and communities. While this is a profound and fresh perspective, it is remarkably practical in its approach. We learn that conversational intelligence is teachable and learnable. That it can and does grow over time- Conversational Intelligence is an essential read... for creating the supportive, collaborative, high trust conditions necessary for societies, corporations, teams, communities and even schools, classrooms and families to thrive- to be increasingly resilient in addressing challenges and increasingly adept at discovering, pursuing and co-creating opportunities. As she had done before with her best selling books "Creating WE" and "The DNA of Leadership"- (in which we were introduced to the term "WE-centric" to refer to organizations and leadership that are human, engaging, collaborative, innovative...and ultimately wildly successful), with Conversational Intelligence, Judith Glaser raises the bar yet again. "C-IQ leverages all other kinds of individual intelligences, there is neither a more powerful skill nor a more necessary one to master" Judith Glaser

## Technical Specifications

| Specification | Value |
|---------------|-------|
| Best Sellers Rank | #51,097 in Books ( See Top 100 in Books ) #58 in Job Hunting & Career Guides #102 in Communication Skills #408 in Leadership & Motivation |
| Customer Reviews | 4.4 4.4 out of 5 stars (852) |
| Dimensions  | 5.9 x 0.6 x 8.9 inches |
| Edition  | 1st |
| ISBN-10  | 1629561436 |
| ISBN-13  | 978-1629561431 |
| Item Weight  | 12.5 ounces |
| Language  | English |
| Print length  | 264 pages |
| Publication date  | April 28, 2016 |
| Publisher  | Routledge |

## Images

![Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results - Image 1](https://m.media-amazon.com/images/I/61Bix-gjmfL.jpg)

## Customer Reviews

### ⭐⭐⭐⭐⭐ Why We Say What we Say and How to Manage That
*by H***N on January 8, 2014*

I can’t think of any skill more important than communication to becoming a great leader or just a happy individual. Judith Glaser writes brilliantly about how our brains are triggered if we feel threatened, scared or on the other hand, we feel trust and security. She shows how we have our own world view of what’s right based on our own history and relationships. Combine that with the pressure of more responsibility, less time and you can see what happens when shortcuts are taken in communication and relationships based on bias. We can steamroll and force our worldview. We can flee or avoid, especially if we feel someone is a danger to our career or whatever we hold dear. Her explanation of how the brain works provides a great framework for understanding these motivations. But, what I found most intriguing and helpful, are her recommendations on how to elevate through questioning, understanding and other means to empathize and rebuild trust, the foundation of any great relationship. I highly recommend her book. Full disclosure: I’ve known of Judith’s work through her regular blogs on SuccessTelevision(dot)biz. I know you’ll enjoy her writing and stories, but this book also makes for a great reference if you’re training effective communication and leadership skills. And, while I first picked it up for that reason, I found it equally important for personal communication skills. Bravo, Judith, on your contribution to making us all a bit wiser and helping us to obtain one of the most important skills for improving human relationships.

### ⭐⭐⭐⭐⭐ Ground breaking...A must read!!.....
*by L***K on September 18, 2013*

This is a brilliant book- a must read for corporate and community leaders, employees, educators and families alike.... In coining the term "Conversational intelligence" Judith Glaser sheds light on the central role of conversations-their nature and quality- in promoting healthy, thriving societies, organizations and communities. While this is a profound and fresh perspective, it is remarkably practical in its approach. We learn that conversational intelligence is teachable and learnable. That it can and does grow over time- Conversational Intelligence is an essential read... for creating the supportive, collaborative, high trust conditions necessary for societies, corporations, teams, communities and even schools, classrooms and families to thrive- to be increasingly resilient in addressing challenges and increasingly adept at discovering, pursuing and co-creating opportunities. As she had done before with her best selling books "Creating WE" and "The DNA of Leadership"- (in which we were introduced to the term "WE-centric" to refer to organizations and leadership that are human, engaging, collaborative, innovative...and ultimately wildly successful), with Conversational Intelligence, Judith Glaser raises the bar yet again. "C-IQ leverages all other kinds of individual intelligences, there is neither a more powerful skill nor a more necessary one to master" Judith Glaser

### ⭐⭐⭐⭐ Great book for professional and personal development
*by T***T on August 25, 2025*

I heard about this book in a leadership training. As I was coaching a team member, we decided we wanted to walk through this together. This is a great and practical book.

## Frequently Bought Together

- Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results
- Thinking in Systems: International Bestseller
- Games People Play: The Psychology of Human Relationships (Penguin Life)

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*Last updated: 2026-03-17*