Question 1

why are there no pictures of this thing spread out? I only see it folded up!

Accepted Answer

Hello,
Updated pictures for this new product line are coming soon..."Mattress Cooler" is the new and improved upgrade to the Cool Buddy Classic. In the meantime...you can see the pad spread out in an old Cool Buddy video here: https://www.youtube.com/watch?v=t99Kf6XI33w .  The pads are the same concept and similar look, but the pad is upgraded and from a new manufacturer that has stats we are thrilled about....warranty failure rates from our new supplier are now well under 1%...a blessing to us after having received a bad batch from Cool Buddy last year that gave us...and our customers headaches last summer :( ...
Richard Anderson
Mattress-Cooler.com

Question 2

Is there another option that is not pvc?

Accepted Answer

Not at this time (July 2019)....the heat transfer properties of these pads make them a great match for evaporative cooling....these pads will feel cool and efficiently pull heat away from your body with water temperatures in the low 70's. If we used a cotton pad with hoses running through it....the heat transfer with these temperatures would be minimal....so bottom line...these pads are what make these units possible at such a low price compared to our peltier/thermoelectric competition.

However...just an FYI...stay tuned because we are planning on launching a peltier/thermoelectric Mattress Cooler this fall and it will likely be paired with one of these pVC pads with a cloth cover on one side for a little added comfort and a larger temperature range. We are still in prototype stage but from the testing i have personally done...it is going to blow the competition away both on price and performance.(though it will be at a higher price point than our evaporative cooling models)

Richard Anderson
Mattress-Cooler.com

Question 3

Leaking from bottom after getting replacement pad? Worked fine prior, coming out of left side of bottom of the unit

Accepted Answer

We see this occasionally... especially after rough shipping, or sometimes cleaning or moving the unit. The green evaporation pad can get misaligned with the catch tray that directs water back into the tank...instead a small trickle can escape...dripping instead down the inside of the case and out the bottom. If this is your issue...the fix is quite simple...just take off the grill in the back (may need a small screwdriver to pop it off) and firmly push the evaporation pad inward...usually just a millimeter or two is all it takes. It is also possible for debris to accumulate on the cooling pad leading to a similar issue....so a good flushing with hot water can also help dislodge anything on the pad. In the meantime...I would recommend running the unit in a shallow tray or Tupperware container to catch any leaking water until you are confident the problem has been resolved.

Richard Anderson
Mattress Cooler USA

Question 4

It’s possible to get the pad rolled instead folded in the package? Folded is only ask for trouble and leak, glad you didnt sell oil painting/wallpaper

Accepted Answer

We will discuss this with our packaging team. Thank you for the feedback

Brand	MATTRESS COOLER
Model Number	Classic 1-2 person
Color	Black
Power / Wattage	8 KW
Material	Vinyl
Special Features	Cooling
Item Weight	3.06 Kilograms

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2020 Mattress Cooler Classic - Chilled Mattress Topper Water Cooling System Ideal for Hot Sleepers and Night Sweats - 27"x63"

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