How am I supposed to keep the liquid from separating from the cream?

Thank you for your feedback. I’m a beauty advisor for Pierre Fabre USA, Inc. the parent company of Avene. Cicalfate Restorative Skin Cream is a delicate composition of oils and Avene Thermal Spring Water. Due to the formulas sensitive to cold temperatures, the complex should not be exposed to temperatures below 32˚F as separation may occur. The separation neither compromises the efficacy of the product nor poses as a risk to the consumer and it is safe for use on infants, children and adults.

How do I return product? I opened up and it is just blue liquid that wont mix with cream. Was stored at room temperature

I took it to kohls, where they take Amazon returns! I did not have a box or anything. There is a time limit.

How does this compare to Avene Xeracalm balm for eczema or dermatitis around eyes?

Thank you for your question. I'm a beauty advisor for Pierre Fabre USA, Inc. the parent company of Avene. For eczema or dermatitis in the eye area, we would recommend using a dedicated product like Soothing Eye Contour Cream.

Does this works to remove scars like silicone gel?

My wife got this from the doctor for healing of an eye lift and it did appear to take away scaring.

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Avène Cicalfate+ Restorative Protective Cream, Face Moisturizer, Skin Face Cream, Body Cream for Sensitive Skin, Helps Restore Skin Barrier, Restorative Cream, Safe for Infants, Kids & Adults

Product ID: 219542721

Details

Age Range (Description)
Adult
Brand
Eau Thermale
Item Volume
1.3 Fluid
Item dimensions L x W x H
1.69 x 1.1 x
Special Feature
Restore and

👶Safe for All Ages

💧Hydration Lock Technology

🛡️Zinc Oxide Barrier Shield

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S$48

Duties & taxes included

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Description

🛡️ Restore, Protect, and Glow — Your Skin’s New Best Ally!

HYDRATION THAT LASTS - Rich, moisturizing texture locks in moisture for all-day skin comfort.
FAMILY FRIENDLY FORMULA - Gentle and safe for infants, kids, and adults—because sensitive skin deserves universal care.
MULTI PURPOSE SKIN SAVIOR - Perfect for dryness, burns, blisters, and sunburns—your all-in-one restorative cream.
CLINICALLY TRUSTED CLEAN - Paraben-free, gluten-free, and National Eczema Association accepted for peace of mind.
ULTIMATE SKIN BARRIER DEFENSE - Occlusive zinc oxide formula shields and restores damaged skin fast.

Avène Cicalfate+ Restorative Protective Cream is a dermatologist-trusted, zinc oxide-based moisturizer designed to restore and protect sensitive, damaged skin. Suitable for all ages, its rich, occlusive formula locks in hydration while shielding skin from environmental aggressors. Free from parabens and gluten, this versatile cream supports skin recovery from dryness, burns, and irritation, making it a must-have for anyone seeking effective, gentle skincare.

Specifications

ASIN	B07XG1PLJF
ASIN	B07XG1PLJF
Active Ingredients	Zinc Oxide
Age Range Description	Adult
Best Sellers Rank	#3,160 in Beauty & Personal Care ( See Top 100 in Beauty & Personal Care ) #88 in Face Moisturizers
Brand Name	Eau Thermale Avène
Country as Labeled	United States
Customer Reviews	3.4 3.4 out of 5 stars (12,280)
Department	All Ages, Unisex
Global Trade Identification Number	03282770204667
Is Discontinued By Manufacturer	No
Item Dimensions	1.69 x 1.1 x 5.5 inches
Item Form	Cream
Item Type Name	FACE CREAM
Item Volume	1.3 Fluid Ounces
Item Weight	30 Grams
Item model number	-14820379
Manufacturer	Eau Thermale Avene
Manufacturer	Eau Thermale Avene
Material Features	Vegetarian
Material Type Free	paraben free,gluten free
Model Name	Cicalfate+ Restorative Protective Cream - Wound Care - Helps Reduce look of Scars - Postbiotic Skincare - Non-Comedogenic
Number of Items	1
Other Special Features of the Product	Restore and protect damaged skin while isolates the lesion from external environmental aggressors.
Product Benefits	A multi-purpose moisturizer that restores the skin barrier in 45 ways. Accepted by the National Eczema Association.
Product Dimensions	1.69 x 1.1 x 5.5 inches; 1.06 ounces
Recommended Uses For Product	Hydrating, Burns, Blister, Sunburn, Dryness
Scent Name	Almond
Skin Type	Dry, Sensitive
Special Ingredients	Glycerin
Specific Uses For Product	“Apply twice a day to clean, dry skin. Exposure to cold temperatures below 41ºF (5ºC) may cause formula separation. A few drops may come out upon opening of the tube. Simply squeeze out this excess water before use. Rest assured, the product remains fully safe and effective.”
Target Use Body Part	Whole Body
Unit Count	1.3 Fluid Ounces

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Neha S.

Excellent communication throughout the order process. Product is perfect.

2 weeks ago

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago

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