Ooma Telo with 3 Cordless Handsets

My first Ooma just died. I had it for over 10 years though so I'm pretty ok with that. I'm a little disappointed because I thought this was the Telo Air - which is totally wireless. And it's not. It has to be plugged in to the router/modem. So, you're pretty limited on where this can be. Why aren't they ALL wireless at this point? Other than that though. I've been using Ooma for years and really like it. I think it's a little expensive at $100+ a year and then you also have to pay taxes - which in my case are like $13 a month. 911 isn't great. Someone was breaking into my home years ago. I called 911. They didn't get there for 4 hours because Ooma had sent them somewhere else. Part of that is a bad 911 operator who didn't listen when I gave my address. He just looked at what the phone system was telling him - and ooma was telling them I was in another city. So, I had a smashed window, cuts on my arm and the guy got away. Thanks ooma. I noticed that when I bought this new ooma there was a big note as soon as you open the box specifically saying, and I'm paraphrasing "Listen, 911 is awful on our service. You need to do this this and this to make sure it's even kind of accurate and even then please be specific to the operator and tell them you have an internet phone and they may be seeing false information." Other than those complaints - and they may be big ones for some of you - I do like ooma. I really like the call blocking and black list service. I like these new hand sets too. Since they're made for the ooma telo devices they work much better than any other average phone (which will also work) My old set had an answering machine. So, I had an answering machine and ooma's voicemail. I never knew where my messages were going. Some would go to machine, others to voice mail. And that kind of stunk. Now that I've replaced my very old beat up phones, I just have the voice mail. The phones have nice color screens. Are easy to use. Can be used as intercoms. And each phone can be programmed to ring with a different phone number. So, if you call me/the house these 2 phones will ring - my daughter has her own line so if you call her JUST her phone will ring. It's very convenient. Ooma isn't perfect and it has its problems but the good outweighs the bad. In my opinion.

Update/edit: one move and new computer purchase (M2 silicon Macs) later, and the Ooma is STILL going strong, with little to no problems. We use our own uninterruptible power supply, which has been a godsend with the storms and iffy power lines around here, and it keeps the Ooma system & our Internet up and running with no issue (so far, long enough for the power company to get things back up and running again.) My *only* complaint was that Ooma blocks our pharmacy robo-calls for no reason -- we don't have their prime service, so no blocking ability, and it was only affecting the robo-calls. Ooma Customer Service made our settings were right, then escalated the matter up. It's only affected the "your meds are ready" notices, which is really odd: irritating, but not a big deal. Even weirder, all the useless flood of robo-calls from our health insurance get thru with no problem. Still, a small irritation is a tiny thing, compared to the :)))) for all the $$$ we're not giving ATT. Important details: we use an older (2018) Intel Macs on AtlanticBB/Breezeline. We've used an ATT landline for years & have never had a cell phone or Internet phone; we're probably the last GenXers in the US to even have a landline, & since we barely use the phone anyway, never felt the need to switch. However, ATT's worsening service, horrible customer care, and persistent issues with our line finally drove us to look for other options. Ooma was recommended to us by folks on the Reddit sub for our city (r/Columbus). I was a bit concerned over the bad reviews here, I admit, especially since health issues require us to have a reliable 911 ability. After going thru the entire setup process, I'm now puzzled; the biggest problem we had was entering our credit card info. So, this is the basic Telo unit with three wireless/wifi handsets. Telo plugs into your modem/router, handsets' bases need to be plugged into a power source & the bases connect over wifi to the Telo unit. We've currently got two of the handsets in use; third is being saved as a backup. The setup directions (booklet & app) were clear and easy to follow: set up the account, plugged the Telo unit into the ethernet port of our modem/router unit & waited for all the updates to finish. That part took over an hour, mostly because our ISP had sent us new equipment the day before and THAT was having fits. Two reboots, one reset & a call to Breezeline support later, our Internet finally stabilized & Ooma's Telo finished its updates. Plugged in the wifi handsets, waited for the handsets to download their updates, got the "welcome" call from Ooma, and much cheering commenced. Our ATT line has been filled with static for the last couple months, ruining several important calls & making it hard for callers to hear us, too. As our first test, we had my elderly mother-in-law call us on the new temp number, and we talked to her on a perfectly clear connection on those wireless handsets while we walked around the apartment to make sure the connection held. It's a small apartment, roughly 600 sq ft, and the connection was clear & strong all thru it. We're surrounded by tons of other Wifi points/home networks, but there's no interference. We're still getting used to all the options & menus on the handsets (old phone is just a simple handset attached to an answering machine), but the documentation & shortcut card have been easy to understand & follow so far, and our phone needs are pretty basic anyway. the only major issue was getting the billing information entered in. For some reason, Ooma's app, website, & automated phone customer-service refused to accept any credit card info from us. Bank showed no issue with the account, but didn't show any declines or auth attempts from Ooma, either. Took two calls to Ooma Customer Service to resolve -- first rep referred us to the automated phone line (no go); second call rep had to transfer us to an actual supervisor to manually enter the billing into our account. Our old phone number finished its porting yesterday -- took only a week & works great. I'm dreading the ATT cancellation call, but that's ATT's issue. I'll add to this review after a month or so, after we've settled into and used Ooma a while. But so far? Impressed.

I own an Ooma Telo with three HD3 handsets, and have had no issues. I convinced a friend of mine to order the same system, which he did through Amazon. It shipped during November 2022, which apparently was a terrible month for handset firmware. The displays on all 3 handsets will not turn off, draining the batteries rapidly. They are all set to turn off after 30 seconds, but do not. Mine work fine, but my friends do not. I Googled it, and there is a Reddit thread about 13 posts long with people having the exact same issue with handsets with firmware version 744.1. They all shipped around black friday. A call to tech support was a waste of time. Typical dumb questions asked by a person that can barely speak English. They escalated the issue to advanced support, of which those people never called the callback number I gave them. Also, the new unit my friend had would not connect initially. I had to reset it a couple times, and then it worked intermittently and rebooted on it's own like 3 times. I assume it was self-installing new firmware or something. It seems to work fine now, other than all 3 handsets are lit up 24x7, on or off the base. Audio quality is quite good, depending on your internet connection. A basic DSL connection is plenty good enough. If you are not tech savvy, I would either stay away, or have a friend help you set it up. Otherwise, the service works well, and will cost you only around $6/month for the taxes and fees (or add $10/month for their premier service, which gives you more spam blocking and remote access capabilities). Update 12/13/2022: After two very long calls to advanced technical support, and Ooma having no clue what the problem is or how to fix it (even though I have told them it is clearly a firmware issue), they said and engineer would call me back. No one ever did, either time. The issue persists. No support or help from Ooma whatsoever. Therefore, if you are one of the lucky people that get handsets in which the bright display does not shut off (regardless of time out settings), then your best course of action is to just return the entire system as non-functional. The problem with this is that it is nearly IMPOSSIBLE to cancel your service, and it is impossible to remove the credit card you put on file. Therefore, to avoid a 2 hour call with them like I did, just cancel your credit card and be done with it that way. They will get the hint...eventually. Update 12/27/2022: After never getting a call from their "engineer", I called customer service back. After 30 minutes of hold time, they looked up the case number, and it had been closed with no resolution. What terrible technical support and customer service.

Phones work well. I had 1 not charging very well had to get new rechargeable batteries. I have internet-based fiber optic put in town and it is a lot cheaper than my land line was before, so I'm happy with them. It sounds like cell phone do. It doesn't work like our old land lines did they were very clear no echo or anything.

I recently upgraded my home phone system to the Ooma Telo VoIP Home Phone with three HD3 handsets, and I couldn't be happier with my decision. This product has transformed my communication experience with its superior features and exceptional quality. Crystal Clear Call Quality The HD3 handsets deliver outstanding call clarity, making conversations feel as though the person on the other end is right there in the room with you. The high-definition voice technology is truly impressive and a significant improvement over my previous phone system. Easy Setup and User-Friendly Interface Setting up the Ooma Telo was a breeze. The step-by-step instructions were clear and easy to follow, and I had the system up and running in no time. The handsets are intuitive to use, with a simple and clean interface that even less tech-savvy family members can navigate without any trouble. Versatile Features The range of features offered by the Ooma Telo is fantastic. From voicemail and call blocking to the ability to sync with my mobile phone, this system has everything I need. The intercom function between handsets is particularly handy for our multi-level home, allowing us to communicate easily without shouting across rooms. Cost-Effective Solution One of the best aspects of the Ooma Telo is its cost efficiency. The ability to make unlimited nationwide calls without a traditional phone service provider has significantly reduced our monthly bills. Plus, the option to add international calling plans at affordable rates is a great bonus. Stylish Design Aesthetically, the handsets and base station are sleek and modern, fitting seamlessly into our home decor. The handsets are lightweight but sturdy, with a comfortable grip that makes them easy to handle during long conversations. Excellent Customer Support Finally, the customer support from Ooma has been top-notch. Any questions I've had were promptly addressed by knowledgeable and friendly representatives. It's reassuring to know that help is readily available if needed. In summary, the Ooma Telo VoIP Home Phone with HD3 handsets has exceeded my expectations in every way. It's an excellent investment for anyone looking to upgrade their home phone system with advanced features, superior call quality, and significant cost savings. Highly recommended!

I thought that the HD3 handsets would sound great because of the reasons Ooma gives in their marketing, but the fact is that the sound quality for me and for whoever I talk to is very poor. I switched out our 15+ year old Panasonic cordless phones for these, and several people commented on how the quality went down. I've also tested both of them on the same call from different parts of the house, and the old phones are much better in every case. The telo base unit and the free service are great, and probably deserve five stars, but the HD3 handsets have dropped that down to three. I'm switching back to the Panasonic phones even though they I will lose some of the Ooma features, because sound quality is the most important feature to me.

Let's start by saying I had 6 years of troubleshooting over the phone. This system is supposed to be plug-and-play. In my case, it was not. It seems like I was messing with the App before getting a dial tone, or the service got hung up in the server, which I don't know. What I do know is that I was able to get the Ooma device online. The phones didn't get a tone, and what I liked the most is the customer service, on a Sunday, and available, of course, for business communication; you are supposed to have technical support in place. After two technicians, one and a half hours, and many attempts of unregistering and registering the three wireless handsets, when the tech was about to give up and had already told me to return them, or he could send me new systems, but it would take longer than Amazon, I decided to power-cycle the Ooma device, and vuola!!! I finally got a tone 🎵 What I dont like about them is that when you save a contact, you're only saving a phone number, not a name. Also, the quality of the speaker is not great, is ok. Other than that, calls are clear. Of course, the system is connected to our router, which is getting 1 TB of fiber-optic speed. I do recommend this system. We chose to get it so our soon-to-be teenage girls dont use the iPads that much. The best thing is that they agreed to it.

We were promised a package rate by our big-name phone provider for landline, internet, and cell phone. We decided to buy a new router/modem to improve our internet service at the house and felt that since the price was the same for one from a retail store and one from the provider's store we'd go with the one from the provider, imagining it is optimized for use on their service. We spoke with them beforehand and when we picked it up at the store and were assured there were not changes that would occur on our package because we were buying the router/modem outright, not leasing or making payments. Of course that did not turn out to be the case and we found ourselves having to argue with them every month to get the $25 increase refunded. There are no acceptable alternatives for service where we live so it was aggravating and frustrating. We have another residence where we don't have landline service but needed to send some faxes (how archaic, yes I know) so we bought an Ooma based on the recommendation of folks we know who do call center work from home and praise Ooma. It's like a one-time investment and very small yearly fee thereafter. What we're paying there for Ooma is less than we were paying a month for the landline service in our other home. At first my spouse (who is much more into the tech things than I am) was skeptical. But once we got the set he saw how quick and simple it was to set up and the user experience was no different than the landline user experience at our other home. He became a fan! Such a fan, in fact, that we invested in this package, with multiple handsets for our residence with the existing landline. To heck with you, big service provider. Yes, we do still pay them for internet (again, no alternative where that home is located) but we now pay a much smaller monthly fee (for an upgraded service level) than we did when we were fighting for the credit every month. I like the way the buttons are arranged on the handsets, they're placed intuitively for bringing up the menu, redialing a number from the call history, etc. The battery life is good and the sound volume and quality is perfect. The handsets are light, the cords for the bases are a good length. The equipment is stylish and blends in with our decor. Would I buy this again? As I said above, we already have purchased a second set for a second residence. Highly recommend Ooma for the monthly service cost savings and for the quality of the devices.

worked exactly as advertised

Bad choice made

Works fine, as should be expected.

Upgrading was extremely annoying and frustrating. You need to contact them to do an upgrade to a new device, which requires calling a 1-800 that takes forever to get through. When you finally speak to someone they need to escalate the request and advised I'd be emailed when it was ready to be plugged in. A week later, I contacted them back, and they said it had been ready for days. Upgrading a phone modem should not be this hard.