ASURION 4 Year Office Equipment Protection Plan ($450 - $499.99)

2 zero-gravity chairs rusted in less than 2-years after being in our shed fall and winter of each year. I contacted Asurion via their online chat. I explained the reason for the claim, gave them the order numbers for the chair and 3-year insurance, my home address, phone number, and email address. Asurion’s agent told me the claim was approved and I can throw away the chairs. He told me he was sending the full refund in the form of a Amazon gift card which I should have in an hour -it did appear when he said it would. The claim process took less than 20-minutes. I was able to purchase replacement chairs (pictured here) and had them the next morning. I would highly recommend Asurion’s warranties and service which I have purchased for many years now. The hassle free process and piece of mind is worth it.

Outstanding

I have never used any of my asurion claims with Amazon but we have been having a few problems with our pool vacuum we did some troubleshooting and got it to work again, but then it just stopped. I decided to send in my insurance claim and within minutes I have the funds in my Amazon account to replace our pool vacuum best service ever! Thank you

Very respectful and courteous and responsive. Couldn't ask for anything more.

I called with an issue with my router that I've had for 2 years and with in 2 business days I received a gift card for the purchase price. It was quick and easy to take care of with Asurion

The customer service was responsive and went above and beyond in assisting me to feel satisfied with my purchase. Thank you!

Been purchasing asuuion protection plans for years but never had to use it before till today. Purchased a 4 year Office electronic plan for a new wireless router I purchased in November 2023. The router just died. Call Asurion and told them the issue and they issued a return UPS label for them to inspect it. Once they got it in 24 hours they said it can’t be repaired and the refunded to my Amazon account the full cost of the router, less taxes. They were great

I purchased a $79 4-year protection plan for my Brother L3750 laser printer, a 50-something pound device. It failed after about 1.5 years. I tried to initiate a claim with Asurion, and they denied it twice, telling me to go to the manufacturer. The manufacturer said (correctly) that I was out of warranty. I then took that back to Asurion by email with documentation to try to open a claim and they said I couldn't do so by email. I ultimately had to spend a couple of hours trying to get a claim filed, before ultimately giving up on doing it electronically and calling them. When I called for the claim, Asurion elected to repair the printer. They provided a shipping label, but said I had to package it and send it in. I ended up having to pay $63.33 to get the thing safely packaged (it's huge, heavy, and has moving pieces, trays, etc. that would break in a heartbeat). I got the printer back in a couple of weeks and they fixed the electronic problem that I sent it in for. However, they apparently removed and lost a part: turning it on now results in the message, "Install the Waste Toner Box" (see photo). Even the scan feature won't function without it (see second photo). I called to ask Asurion to address the Waste Toner Box issue and also to reimburse the packaging costs. They're taking steps to try to find the box and get it to me (I'll update if not satisfactorily addressed). However, they refused to reimburse the packaging costs. The first rep said "We won't pay for that because we already paid for your shipping label." I called back today to speak with someone else and the phone rep argued (politely) that this very Amazon page doesn't say what it clearly says: "No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included." I asked him to point me to where in the Terms and Conditions it carves out packaging costs from "No Additional Cost" and he argued that because the T&C didn't mention packaging, that meant it wasn't covered. I said I intended to file a notice of intent to arbitrate and escalated to a supervisor. The supervisor said to email them the receipt and their accounting department would decide whether to approve reimbursement. To summarize: * Their online claim filing system doesn't work. * Their "24/7 chat" system never connects you to a live person (I tried 4 or 5 times) * They made me package up and ship back a 50-something pound printer. * They lost a part to that printer rendering it nonfunctional then shipped it back to me. * They refused to cover the packaging costs and honor their advertising of "No Additional Cost". We'll see - maybe they'll make it right after I threatened arbitration. This is horrendous. Given the amount of time and cost involved, I won't be purchasing another Asurion plan. I'd rather just buy a second device if the first one fails. 11/9/24 update: Asurion claims they never removed the Waste Toner Box so it's not missing. Even though the printer they sent back to me says to install one. They also haven't responded about the packaging cost reimbursement despite saying they would do so within 3 business days (which would have been several days ago).