What is the best way to clean?

Hot soapy water, then dry thoroughly and place back into the box for refreezing.

how many packs do you get in box?

You receive 2 - however be careful when cooling as the seals can split and the cool units are unusable.

I've seen some reviews of this being delivered in it's box- no amazon box/ outer packaging? Very strange! Is the the case?

Yes that's right. I found it very strange that they would deliver an item like this unpackaged but everything else I have ever ordered came in more boxes and packing paper than necessary.

Can you put this straight onto your skin or do you need to cover them first?

Yes they can go straight on to your skin if you can bear the cold . Or cover them for better comfort .

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Chill Out & Heal! ❄️

ITCH RELIEF - Say goodbye to itching and discomfort with targeted cooling therapy.
INSTANT COMFORT - Experience immediate relief from discomfort with our innovative ice pack.
SHRINK SOOTHE - Utilize cryotherapy to effectively reduce swelling and irritation.
TRUSTED QUALITY - FDA registered and doctor recommended for your peace of mind.
PREVENTION GUIDE - Includes a comprehensive booklet for ongoing care and prevention.

The Magic Gel Hemorrhoid Ice Pack offers fast, natural, and drug-free relief for both internal and external hemorrhoid pain. Designed for adults, this gel pack provides immediate numbing and reduces swelling through effective cryotherapy. With a doctor-recommended status and a handy prevention guide, it's your go-to solution for ongoing comfort and care.