ecozy Nugget Ice Maker Dispenser, Smart 2-in-1 Pebble Ice Machine Countertop & Water Dispenser with App Control, Self-Cleaning, Auto Lighting, TDS Monitor, Measured Dispensing, 33Lbs/Day

I purchased two of these as we go through a lot of ice and we all love the pebble ice. I had only a couple of weeks and one of my units was leaking. I was able to return because it was within the 30 days. Now another machine leaks AND the ice dispenser function will not turn it off at random times. It happened to me once and I thought it was a fluke. It's not, it has happened quite a few times, and has happened to pretty much everyone that uses it. This started, of course, just a few days after my 30 day return window. It seemed like a nice machine. I have owned probably 10 difference counter top ice machines from Amazon, they all break and they are all VERY loud. But this one seemed a little nicer. I loved not having to scoop ice and I loved that it had TDS levels. But the TDS levels are not accurate. I can have a freshly cleaned machine and my levels will be off the chart. I have even had my osmosis company come out to check to see if my system is working. It's working, but the ice machine is not. I reached out to the seller - since I was just a few days out from my return window. I'm allowed to return it - if I pay for shipping. Apparently their year warranty only applies if you purchase directly from them. Normally with ice machines I purchase the protection plan, but for this one it was 192.99 and for a $500 machine I thought that was too much. In my opinion, I would plan to add that extra cost in. And also note that they wanted me to communicate with them at their email address - not through the Amazon messaging center. Boys and girls, that's called a red flag.

An amazing product. I absolutely love this ice maker. It is probably the best ice maker I have ever used. The speed that it produces ice is okay. Don't expect it to be able to produce enough ice for a party. But if you have a family of three or four it's good. I absolutely love to touch screen. It is so easy to use. Put some ice in your cup. If you want to just drink water you've got options of 6 oz up to 24 oz. It is literally the perfect size for the countertop. It slides up underneath my cabinetry perfectly. And when there's no ice and water in it. It only weighs like I think 25 lb. So easy to move around. But the ice quality is amazing. I highly recommend you not use tap water. Use purified water. Comes out with perfectly clear nugget ice. And did I mention it has a cleaning feature? I recommend this product 100%. I will update you on the longevity of the product. But I have had this for almost 3 months now. And I have not regretted it. Yes it's expensive. But you get what you pay for.

I got the ecozy Nugget Ice Maker. On whole, I like, the ice, the noise level, and that it's short enough to fit under my cabinets. However, it's not without flaws. I had the first ice maker for about 40 days when the rotating drum stopped rotating. This makes the ice maker non-function because the ice piles up, and trips the ice full sensor after only a small amount has been made. Additionally, the drum also has to rotate to dispense ice, so also no way to attain the meager amount of ice. But props to the customer service. After sending them a video of what was going on, they sent me a new machine within a few days. Sadly there is one other issue that both machines have had. Sometimes, after dispensing ice has started, it won't stop dispensing ice. You hit the stop button, but the drum just keeps spinning, and the ice just keeps coming. This results in a small mess to clean up unless you have a spare bowl laying nearby to catch the ice before your cup overflows. It also depletes the ice in storage, but it makes ice fairly quickly, so that hasn't really been an issue. I have not reached out to customer service about this. Maybe they will have a firmware update for it.

I will update this review as needed but for now, I'll list the major cons with this ice maker machine. Cleaning the water tank and the slot where the water tank sits is a constant daily chore because of how messy the machine gets as you remove the water tank. When you remove the water tank from the machine, both the spout that is connected to the water pump and the recirculation water drain from above drip water. In order to prevent mold and bacteria build up, you need to make sure the water tank area is completely dry. This is a huge pain point. For some reason the TDS reading increases from ~90 original TDS (using pitcher filtered water) to 120-130 TDS as the ice melts and recirculates back into the water tank. I ran 5 cleaning cycles using filtered water and the TDS started from ~90 TDS and then still increased to ~130 TDS after the ice started to melt. Per the instructions, you need to run at least 2 cleaning cycles and empty the water tank AND the water from the machine using the detachable hose. After each cleaning cycle finished (5 minutes each), I would empty the water tank and also empty the machine using the detachable hose on the back of the machine. Even after running 5 cleaning cycles, I still found white particles in my drinks. After finding the white particles in my drinks, I decided to completely rinse out the ice storage compartment from the top-opening lid. Obviously this meant water getting everywhere but I needed to make sure this compartment wasn't generating the white particles in my ice. Needless to say this has been very annoying and worrisome. The cleaning cycle doesn't really rinse the ice storage compartment well at all. It's literally a tiny, gentle stream of water that only takes care of the ice making compartment and the internal hosing most likely. The part of the machine where the ice is stored is a rotating platform with a top lid that you can open to see the ice. I poured filtered water into this compartment in order to clean it out since the tiny, gentle stream of water doesn't wash the rotating platform at all. Needless to say, this compartment is open to the outside air which is not sanitary and a huge downside for keeping the compartment sealed as much to keep the ice from melting. I can't believe they thought this would be a good idea instead of trying to seal the ice storage compartment as much as possible. For $400, this ice machine is very underwhelming. I only hope the price reflects the ease of cleaning which I will need to eventually do to descale the ice maker. The app itself isn't on par with something that costs $400 but you do have remote access as long as you setup the WiFi for the ice maker. Unfortunately the ice maker is only able to connect to a WiFi network on the 2.4Ghz band. The app and the ice maker machine will not connect to any 5Ghz by design so that's clearly a cheap quality for such an expensive product. The QR code on the plastic film that was on the touch panel when this device shipped links to a completely different app. Very unprofessional. I'm not sure if this is a Chinese company but it's clear from the someone unprofessionalism. The touch panel should at least literally flash the screen and say "cleaning" or "making ice" instead of using only illuminated icons. As with any ice machine, the machine sucks in air from the left side of the machine (if you're looking at the touch panel) with a fan and exhausts the warm air from the right side of the machine. Unfortunately though, there is no removeable mesh screen to prevent lint and dust build up in your system. You will need to make a DIY solution to prevent dust from eventually destroying your machine from build up. Yes, you need to put a mesh screen on the intake side to at least ensure your ice maker machine doesn't suffocate after being used for several months if not over a year. The machine will eventually go into standby mode by itself after several hours after it has made a full batch of ice. There is no way to force it to constantly make ice and prevent it from going into standby mode if no one has requested for ice. It will eventually make more ice if it is still in it's "ice storage full" mode but the unseen timer starts once the "ice storage full" mode and then the machine just stops making ice. The light option only shows for the water tank and to see the water level. If you want the light for the dispenser for ice or water, you have to dispense water or ice. It's annoying that you can't just have both lights on all of the time. The light for the tank eventually shuts off by itself with no option to keep it or the dispenser light on 24/7. Overall, this is the most expensive ice machine I've ever purchased and I'm disappointed that the entire machine does not live up to its $400 price tag. The constant maintenance, the poorly designed cleaning cycle, the cheap touch panel, the messy operation, the somewhat unsealed ice storage compartment, the not so great app. If this was $200 or so, sure, it'd be worth it. Yes, the ice type is a cylindrical nugget and chewable but you're not buying an ice maker only for to make ice for a few months. You buy an ice maker so that you can make ice, keep it for as long as possible, and not have to constantly make more several times a day because the machine shuts off after an unknown amount of hours of not dispensing ice. Sure, you can put the ice in your freezer but it would have be better if the machine had a storage compartment that would actually properly insulated, not completely open to the outside air. Yes, you don't reach into the machine to get the ice which is also a good thing for sanitary reasons. However, that is somewhat negated by the ice storage section being open to the outside air from the dispenser spout.

It makes me sad to have to write a negative review for this nugget ice maker because it started out amazing, but after only 2.5 weeks, it started leaking and water runs out behind the water tank. We’ve tried all of the troubleshooting tips that were recommended by the manufacturer, but nothing helped. The leak is so heavy at times that it fills and overflows the drip tray and subsequently ruins anything that’s not waterproof that’s nearby on the counter. I contacted the manufacturer for support hoping they would send me a replacement because defects happen and I would love to give another unit a try, but the manufacturer said that my I only option is to initiate a return with Amazon since it’s still within the return window. I hoped that Amazon would allow me to request a replacement in the return options, but they didn’t. The only options are to seek support from ECOZY, who was already unhelpful, or I have to box up the ice maker and take it to a UPS drop off. What a pain this has turned into. I will say that if you get a model that’s not defective and doesn’t develop defects in the first few weeks of ownership then you’ll love it. I hoped that would be me, but alas, I’m waiting for mine to dry out a bit so I can box it up for UPS and can’t even re-order at the same price I paid because it’s increased in price by $100 since I purchased mine.

Loud, water buttons are sensitive, barely bump and water everywhere. Ice one the opposite, have to push hard to work then it fills fast and have to push to turn off. Why not just push button & release when you have enough? Overall don’t like it and returned.

Wonderful product. I tried six different ice makers, and this is the best. I modified mine to add a floater so I do not have to fill the water tank manually. It is quieter than most I tried, but occasionally it mixes ice and makes noise. Overall I am very happy. Finally, unending ice and water. No leaks, ice is awesome, production fits a family of five, and low noise.

There is a reason this product is flagged as a frequently returned item on the ordering page. Its junk. Had mine for three months and the icemaker broke down. Had to go directly through the manufacturer since it was past the return time for Amazon. They agreed on 02/13/26 to send me a replacement unit as if they are doing me a favor. Had to follow up with them numerous times. It's now 03/08/26 and I still haven't received the replacement. The tracking number they gave says it's been "held up". I just sent them an email demanding a full refund for them to pick up this piece of junk. Next stop is legal action.