How do I set the code when I first get it?

1. The original combination is 0-0-0. Switch the Reset Button in the latch from "OFF" to "SET";

Why would the handle of the luggage feel a bit shaky?

After extensive testing, a slight degree of handle movement is to ensure long-term usage.

Is there supposed to be some sort of key included?

The key is not included in the package, it is designed for the customs exam only, it's a standard TSA lock, only the customs have the key to open.

What should I do if there is an issue with the luggage received?

For any issues in product & servicing, LUGGEX claims to will keep the luggage in repair for 3 years.

What color is the interior of the suitcases? Any compartments inside?

The interior color is dark grey;

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LUGGEXLuggage with Spinner Wheels, Polycarbonate Expandable Hard Shell Suitcase, Carry On 20 Inch, Silver

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