Question 1

Will this product work in Taiwan? I want to lock down and secure my home with now working from home more.

Accepted Answer

Hello Andrew, 
Thank you for you inquiry. As for the functionality and the security and support services bundled on it, yes, it will work in Taiwan. However, their are three aspects to consider...

1) Power adapter is set up for the U.S. and they do not provide any converters in the box for other countries. 
2) If you order from us, we only sell U.S. Authorized SonicWall products. We cannot guarantee that you will be able to register the product and activate the bundled services from Taiwan. That is something you will need to contact SonicWall about to verify. 
3) The Advanced Hardware replacement portion of the SonicWall Support package included. If you have an issue down the road where SonicWall needs to RMA the unit you purchased and provide you a replacement unit, then they cannot guarantee you will receive the replacement unit in 1-2 business days. That is only for U.S. based locations.

IF Taiwan uses a different power adapter than we use in the U.S. for SonicWall, we highly suggest that you find an Authorized SonicWall reseller for your area and order from them. That way you can be more assured that you will have the correct power adapter for Taiwan. If you use the same type power adapter as we would in the U.S. then it should be okay to use in Taiwan.

You can find an authorized reseller for Taiwan here: https://www.sonicwall.com/partner-locator/

Last note, the TZ400 is a discontinued model and has been replaced by the TZ470. The comparable TZ470 SKU to what you are considering is...

> 02-SSC-7257: SONICWALL TZ470 TOTAL SECURE - THREAT EDITION 1YR (Threat Edition = Threat Protection Service Suite = formerly known as CGSS - Comprehensive Gateway Security Suite which is what was included in 01-SSC-0514)

If you have any questions on the above, feel free to email or call me.

Thank you for the privilege of serving you!

Lynn “Red” Skelton
E-ITstore | 800.671.5569 | Call Hours: M-F  9 am – 5 pm CST

Provider of: Aruba, Barracuda, Buffalo Technologies, Fortinet, HPE, Kaspersky, Netgear, MinuteMan UPS, Rackmount.IT, Ruckus Wireless, SonicWall, Sophos, StorageCraft, Symantec, Trend Micro, WatchGuard, Zyxel, &  more.

P.S. "Don’t lower your calling to accommodate your compromising behaviors. Instead, deal with and get rid of your compromising behaviors and fulfill your calling!" – Mike Winger

Question 2

Will it work in Canada?

Accepted Answer

Hello Rodrigo J.,
Yes, this particular SkU 01-SSC-0514 will work in Canada.

Only the Wireless SKUs must use a Canada specific SKU and we are not authorized to sell those particular SKUs.

Please note, if you order from E-ITstore, we are located in the U.S. If we are shipping to a Canadian address, due to Customs and other factors when shipping internationally, we cannot guarantee a specific delivery date. However, we will upload the tracking number to your Amazon order once we have shipped it so you can track the progress yourself.

If you have other questions, feel free to call me at the below number.

Thank you for the opportunity and privilege of serving you!

Lynn "Red" Skelton
E-ITstore | 800-671-5569
(M-F 8:30 am to 5:30 pm Central)

Question 3

Is this the appliance plus 1yr total secure?

Accepted Answer

Yes.But if you have an older SonicWALL firewall or competitive brand firewall you would like to upgrade from you can get for basically the same price 01-SSC-0504 which is the TZ 400 with 2 yrs Security Suite (aka TotalSecure).

Question 4

What is the part # for a new TZ400 purchase with a 1 year full comprehensive support?

Accepted Answer

SonicWall | 01-SSC-0514 | SonicWall TZ400 TotalSecure 1 Year

ASIN	B00WW8XPA0
Antenna Location	Security
Antenna Type	Internal
Best Sellers Rank	#3,592 in Computer Routers
Brand	Sonicwall
Compatible Devices	Laptop, Personal Computer, Smartphone, Tablet
Connectivity Protocol	Ethernet
Connectivity Technology	Ethernet
Control Method	Remote
Coverage	Virus, Spyware, Intrusion, Content Filtering
Customer Reviews	5.0 5.0 out of 5 stars (23)
Data Transfer Rate	1000 Megabits Per Second
Frequency	60 Hz
Frequency Band Class	Dual-Band
Global Trade Identification Number	00758479005148
Is Electric	No
Is Modem Compatible	No
Item Part Number	01SSC0514
Item Weight	0.84 Kilograms
LAN Port Bandwidth	10/100 megabits per second
Manufacturer	Dell, Inc
Maximum Upstream Data Transfer Rate	1000 Megabits Per Second
Mfr Part Number	01-SSC-0514
Model Name	TZ400
Model Number	01-SSC-0514
Number of Ports	7
Operating System	SonicOS 6.x
Other Special Features of the Product	WPS
Security Protocol	WPA2, WPA3
UPC	758479005148 643380944740 710882832568
Wireless Compability	802.11a, 802.11n

SonicWall 01-SSC-0514 TZ400 Security Appliance with Total Secure 1 Year Licence

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