Question 1

Why cant i buy the little water filters separately? i dont need more mop heads but it seems to be the only way to get filters. sigh, y i've checked

Accepted Answer

Not sure why they are no longer available.  Don’t know if they stopped making them or they just ran out.  I ordered months ago and they came in a set of about 6 pieces.  I guess I’ll have to use carefully so the others last cause they are very fragile.

Question 2

Where are the instructions on putting this together and using it?

Accepted Answer

Dear Customer,
Please kindly check the Product Instruction here: 
https://m.media-amazon.com/images/I/81THi0k8qZL.pdf 
https://m.media-amazon.com/images/I/91PkmkVgArL.pdf

Warm reminder: Plunge the handle continuously at least 12 times to complete the whole process of cleaning and drying. 
1. First 6 spins: Moistening & Cleaning mop pad. 
2. Next 6 or more spins: Drying mop pad (the more spins, the drier).

Hoped that my reply has the help to you.

Question 3

Question for the seller: Will the triangle mop head replacements be back in stock soon?

Accepted Answer

Dear Customer,
A small amount of stock is available, purchase link: https://www.amazon.com/VENETIO-iMOP-Triangle-Spin-Refills/dp/B0B4K2WRV8?ref_=ast_sto_dp&th=1&psc=1

Question 4

Do you make a more aggressive pad like”scotch bright” to get into grout lines on tile floor?

Accepted Answer

Dear customer,
Thanks for your question.

We have sent your feedback to our research and development team, and we will update our product in the future. Thanks for your advice again.

☑️Any complaints about the quality of our product could be lodged within 100 days of delivery, we offer a replacement without requesting that the item be returned.

☑️Any quality problem that occurs within one year, please contact us through the following for an exchange.

a. Message on Amazon.
YOUR ACCOUNT - YOUR ORDER - CONTACT SELLER

b. Email us.
Please send an email to us with your Order ID.

We'll do everything to make sure that you'll be happy with your purchase.
VENETIO Loyal Sales Team

ASIN	B0953C1T5Y
Additional Features	PATENTED Internal Bucket Water Filtration - No spin mop is quite like it.
Best Sellers Rank	#428,241 in Health & Household ( See Top 100 in Health & Household ) #987 in Household Mop Buckets
Brand Name	VENETIO
Color	White
Customer Reviews	4.2 4.2 out of 5 stars (799)
Global Trade Identification Number	06974319561023
Handle Material	Stainless Steel
Handle Type	Telescopic
Head Material	Ultra-Absorbent Microfiber
Included Components	Mop Bucket (QTY 1), Mop Handle (QTY 1), Mop Pad (QTY 2), Mop Plate (QTY 1), Water Filter Cotton (QTY 2)
Item Type Name	Household Mops & Bucket Sets
Item Weight	2.22 Kilograms
Manufacturer	VENETIO
Manufacturer Warranty Description	✔ quality guarantee: quality issues within 3 months? We'll replace it for free. ✔ one-year warranty: register your product for a one-year warranty. ✔ lifetime support: need help? Contact us at service@venetio. Com.
Material Type	UPGRADE VERSION: Stronger Material & Improved Wringing Effect
Unit Count	1.0 Count

VENETIO iMOP Microfiber Spin Mop and Bucket Set with Patented Internal Water Filtration System, Self Cleaning Dry & Wet Flat Floor Mop for Home Hardwood, Tile, Ideal for Pet Owners, White/Gray, 2 Pads

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