Question 1

Where can I get a fastener for the joystick?

Accepted Answer

Dear Customer,

The below link:

https://www.amazon.com/dp/B07K1Q7623?ref=myi_title_dp
around 5-7 days delivery.

If further asistant needed, ples kindly help to send a mail to : service@yjyservice.com

Thanks

Yours Sincerely,
Seller

Question 2

I am interesting in this wheel chair but I would like to know if there is a bigger dimension on the seat width?

Accepted Answer

Dear Customer, 
Thank you for your question. 
We will have 2 steps to anwer your question:

1)As you can check from our product specification, our chair Seat Width: 18.2inch 
To measure if this will be enough for you, ples follow the below: 
Measure the user from hip to hip in a straight line.Add two inches to the measurement to determine the recommended seat width.

2)For your new requirement for the super wide seat, we can have the custom-made version for 20 inches seat-width and weight capacity up to 395 pounds.
As it is cutom made, delivery and cost will take more.
After placing your order, we will need to have 15 days for the careful made, consider the  logistics time, totally 25-30 days to arrive in your hand.
The cost will need to add around 1000 USD.

Ples help to check and if it is ok, ples let us know and we will create a new list specially for you.

Thanks!

Yjymedicalcare

Question 3

What feature makes this chair “intelligent “?

Accepted Answer

Dear Customer,

We have equipped with the electro-magnetic braking system, one hand loose the joystick, will make the chair stop immediately.

If further asistant needed, ples kindly help to send us a mail to: service@yjyservice.com

Yours Sincerely,
Seller

Question 4

What is the return policy?

Accepted Answer

Can't remember the exact policy. I had no problem as my husband was unable to use it. They were very kind and helpful.

Intelligent Lightweight Foldable Electric Wheelchairs, Compact (Net Weight 43 lbs) Power Wheelchair, Portable Folding Carry Wheelchair, Durable Wheelchairs

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