IRIS USA 5 Gallon Lockable Storage Bins with Lids, 6 Pack - Made in USA, Heavy Duty, Stackable Containers, Garage Organizing Bins Moving Tubs, Rugged Sturdy Equipment Utility Box - Black

Nice storage boxes. Perfect for for the closet. I had one issue though, one of the boxes had a broken piece where the handle latches on which prevented me from latching it shut. I kept them anyway just to keep from re-boxing all of them up and dragging them down to ups. I gave it 5 stars because they are still nice. The latch could have broken during shipping.

Repeat buyer. They are a good size for me to move my inventory-crystals when they go into storage or to and from display set ups. Sturdy and locking lids that stack wonderfully even when full of heavy items they can still stack 6 high!

very sturdy.

Well I originally ordered this product (6 of 20 gallon all black storage totes with lids) because they are made in the USA. I actually didn't even look at the Iris brand name or research it at all. I just placed my order. Once the big box arrived my roommate let me know and I just unboxed the bins in the living room then immediately started ripping up the cardboard box they came in. We are required to cut cardboard into foot by foot pieces just to recycle it. I did notice little black plastic triangle pieces in the box but thought maybe those were produced during manufacturing of the bins. So I had a stack of kids and a stack of totes and three loose handles and destroyed shipping box. When I went to grab a bin from the stack the handle literally came off in my hand. I then realized that the totes all have issues with their handles. The small black plastic triangle pieces were actually broken tabs that retain the lockable handles. I will add images later. I imagine the bins were manufactured and assembled like any plastic items sold. Plastic products are ejected from the mold cavity after the injection cycle and while still warm snapped together. It's just easier to do when the plastic is still warm. So the handle might have all went on to the bins as designed and shipped out in good condition. And sure the colder winter temperatures might have played a role in this issue. But every tote has at least on handle/lock mechanism that is broken off and no longer usable. So none of my six totes latch completely and three the lid just sits on top of the bin because both sides are broken. These are 20 gallon good size, they look great in all black, but as far as transporting goes. Not that good on transporting them back to Amazon because I recycled the box. And the bins with no handle pieces or one handle only make carrying them awkward. I've added one photo that doesn't show much but the two red arrows point towards an indented area, if you look close the black plastic has turned to a grey color indicating stress was there. The Blue line is just the broken edge of the plastic. I will get better images. So to clarify, a return would require me shipping these bins back to the manufacturer. I can't do that so I am stuck with them. There are a lot of factors that cause plastic products to break. During manufacturing of the molten plastic can't flow through the mould and completely fill the cavity then certain areas of any product might not be as strong as designed. The mould temperature is important in that it helps the molten plastic flow everywhere it needs to go. By looking at the bins I can see that the area that supports the handles/latching ability and mounting is the furthest point the plastic has to travel to fill the mould cavity. This might be the issue idk. I just know that returning requires shipping the item back in a box and I no longer have the box. Thank you.

I received broken bins and lids. I called customer support several times leaving messages with no response. 7 Nov. I emailed customer support with pictures, order information explained damaged items. 8 Nov. Iris US Celina Garcia, customer serv. rep. replied with the following info: Thank you for contacting us. We apologize that happened with your product. Do you know the exact model of your item? If not, can you send a picture of the label? Where was the original place of purchase? Can we have your shipping address, please? Could you check the bottom of the unit? The item will have a circle and an arrow pointing to which state it manufactured. (AZ, PA, TX or WI) This will help reduce instances such as this from occurring. Can you check for the second circle that has a number 1-12 and 2 numbers inside the circle? ATTACH PROOF OF PURCHASE ATTACH PICTURES OF THE DAMAGED ITEMS 8 Nov. I emailed pictures to assist in their QC and provided all information requested. 8 Nov. Iris US Rep. Celina Garcia Replied, Thank you for that information, I did go ahead and take care of this for you, we appreciate you reaching out to us. Shipping takes 10-14 business days. 8 Dec. NO REPLACEMENTS ITEMS ARE YET TO BE RECVD FROM IRIS, PER CELINA GARCIA, IRIS US. 9 Dec. Email reply sent to Celina Garcia, and phone calls to Iris US regarding, where are the replacement items for my broken bins & lids. No RESPONSE FROM THIS CO.!!! I provide them with all of their quality control info. in pics. to determine which facility is responsible, but they can't follow thru with sending out replacement items for already damaged merchandise?? This company is very difficult to reach, I have never had anyone answer the phone number provided or return a message i have left (which have been several) and does not appear to follow thru with what they say.

Great product. Needed something smaller so it was easy to move around as im getting old and decrepit. The size is great. The material they are made from is pretty good for the price. This is my 2nd set. Probably gonna be a 3rd set soon. I really like them. Performance is very good so far. Thought I was missing a side lock for the lid and emailed them. They were closed but I got a computer generated message saying they received it an they would get back to me ASAP. As I was taking the box out the part came out. Must have been stuck on something. Before the company opened i emailed them back saying I found it. Haven't heard from them but don't expect to. Dealing with these folks seems like they care about their customers as a lot of companies like to ignore problems. It was very easy to find the info to contact them.

Package arrived without visible dents or damage to the box. Upon opening immediately noticed the top lid was damaged. When fully taken out all the lids have damages and cracks 4/5 are at the section that has the hole for the lock. 1/5 was the opposite corner. The bins itself are mostly fine except one. Which latch was broken off. Another one had come off but the pin wasnt broken like the first one. Overall they're somewhat usable but the feature for being lockable is entirely defunct. The lids are thinner than the bins and seemingly prone to cracks, damage and perhaps crystalization. The capacity is good for about the same amount as a backpack.

Flip latches are not very sturdy. A couple of them popped out of place when I tried to latch onto the lid. Also, one of the bins were cracked and unable to use. Overall, not a bad product, but just wish it had more sturdy latches and better protection during shipping.