High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce

描述

STEVE WOZNIAK, Apple co-founder: 'Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology.'  SETH GODIN: 'It's hard to imagine an organization with front line employees that won't...